1. Introduction
Welcome to FadaHosting ("we", "our", or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Create an Account: Name, email address, phone number, billing address
- Make a Purchase: Payment information, credit card details (processed securely by our payment processors)
- Contact Support: Messages, support tickets, chat transcripts
- Subscribe to Newsletter: Email address and communication preferences
- Register Domains: WHOIS information as required by domain registries
2.2 Automatically Collected Information
When you access our website or services, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, click patterns, referring URLs
- Location Data: General geographic location based on IP address
- Cookies: Session data and preferences (see our Cookie section below)
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Payment processors (payment verification)
- Domain registries (domain registration data)
- Business partners (referral information)
- Public databases (fraud prevention)
3. How We Use Your Information
We use the information we collect for various purposes, including:
Primary Uses:
- Service Delivery: Providing and maintaining our hosting services
- Account Management: Creating and managing your account
- Payment Processing: Processing transactions and billing
- Customer Support: Responding to inquiries and providing technical assistance
- Communication: Sending service updates, security alerts, and promotional materials
Additional uses include:
- Improving our services and developing new features
- Analyzing usage patterns and trends
- Detecting and preventing fraud and abuse
- Complying with legal obligations
- Enforcing our Terms of Service
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors (Stripe, PayPal)
- Cloud infrastructure providers
- Email service providers
- Customer support tools
- Analytics services
4.2 Legal Requirements
We may disclose your information when required by law, such as:
- Responding to legal process or government requests
- Protecting our rights, privacy, safety, or property
- Preventing fraud or illegal activities
- Enforcing our Terms of Service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential Cookies: Required for website functionality (login, security)
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption: SSL/TLS encryption for data in transit
- Access Controls: Restricted access to personal data
- Secure Storage: Encrypted storage for sensitive data
- Regular Audits: Security assessments and penetration testing
- Employee Training: Privacy and security awareness training
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Meet regulatory requirements
When you close your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
- Restriction: Request limitation of processing
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, please contact us at privacy@fadahosting.com.
9. Marketing Communications
You may opt out of receiving marketing communications from us by:
- Clicking the "unsubscribe" link in our emails
- Updating your preferences in your account settings
- Contacting us at unsubscribe@fadahosting.com
Please note that even if you opt out of marketing emails, we may still send you service-related communications.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:
- Standard contractual clauses
- Data processing agreements
- Privacy Shield frameworks (where applicable)
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification
- Displaying a notice on your account dashboard
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@fadahosting.com.
