1. Overview

At FadaHosting, we want you to be completely satisfied with our services. This Cancellation & Refunds Policy outlines the terms and conditions for cancelling your services and requesting refunds. Please read this policy carefully before purchasing any services from us.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new hosting accounts. If you are not completely satisfied with our hosting services within the first 30 days of your initial purchase, you may request a full refund of your hosting fees.

3. Non-Refundable Services

The following services and fees are non-refundable under any circumstances:

• Domain Registrations & Renewals: Once a domain is registered or renewed, the fees cannot be refunded as these are permanent transactions with the registry.
• SSL Certificates: All SSL certificate purchases are non-refundable once issued.
• Setup Fees: Any one-time setup or installation fees are non-refundable.
• Administrative Fees: Administrative processing fees are non-refundable.
• Add-on Services: Additional services such as backup services, security add-ons, and dedicated IP addresses are non-refundable.
• Services Outside 30-Day Period: Hosting fees after the initial 30-day period are non-refundable.
• Renewal Payments (after 7 days): Renewal payments requested after 7 days from the renewal date.

4. Service Cancellation

4.1 How to Cancel Your Service

You may cancel your services at any time through:

• Client Area: Log in to your account and submit a cancellation request
• Support Ticket: Open a support ticket requesting cancellation
• Email: Send cancellation request to billing@fadahosting.com

4.2 Cancellation Processing

Upon receiving your cancellation request:

• We will confirm receipt of your request within 24 hours
• Your service will remain active until the end of your current billing period
• You will receive a final confirmation email when the cancellation is complete
• All data will be deleted within 30 days of cancellation unless you request an earlier deletion

4.3 Auto-Renewal Cancellation

To prevent automatic renewal charges, you must cancel your service at least 24 hours before your renewal date. You can disable auto-renewal at any time through your Client Area.

5. How to Request a Refund

To request a refund within the eligible period:

1. Log in to your FadaHosting Client Area
2. Navigate to Support > Open Ticket
3. Select "Billing" as the department
4. Provide your reason for the refund request
5. Submit your ticket

Alternatively, you may email us at billing@fadahosting.com with your account details and refund request.

6. Refund Processing

• Processing Time: Refunds are typically processed within 5-7 business days after approval.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Bank Processing: Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.

7. Renewal Refunds

Refund requests for renewal payments must be submitted within 7 days of the renewal date. After this 7-day period, renewal fees become non-refundable. We recommend reviewing your renewal dates and disabling auto-renewal if you do not wish to continue using our services.

8. Abuse & Violations

No refund will be issued if your account has been terminated due to:

• Violation of our Terms of Service or Acceptable Use Policy
• Fraudulent activity or chargebacks
• Hosting of illegal or prohibited content
• Abuse of server resources or network
• Spam or bulk email violations

9. Partial Refunds

In certain circumstances, we may offer partial refunds or service credits at our discretion. This includes:

• Extended service outages beyond our SLA guarantee
• Billing errors on our part
• Technical issues that prevent use of purchased services

10. Contact Us

If you have any questions about this Cancellation & Refunds Policy, please contact us:

• Email: billing@fadahosting.com
• Support: support@fadahosting.com
• Phone: +2 344 455 4455